BK saw our sign and decided to give us a call.

We went to his place and did a virus scan as well as fixed a couple of software and hardware issues. BK rated us as “excellent” in all categories. In particular, he liked the “professional demeanor/communication”.

Thank you for your business, BK, and it was a pleasure being of service!

AP is retired, and he mostly uses his computer to read email and browse the web. I know AP personally, so I’d better get this job right!

I scanned a couple of his computes for viruses, and I ordered and installed memory for one of his machines. He rated us “excellent” in all categories.

AP stated that John D “is personable and knows what he is doing and does it at a reasonable fee!”

Thank you for your kind words, AP, and we appreciate your business.

LB found us on the Internet. She rates herself as being efficient at using business software.

LB had a hardware issue that we fixed. Specifically, it was a replacement of a power connector. She rated us as “excellent” in all categories, and she added we are “reasonably priced, friendly, accommodating”.

LB added that we are “very helpful”.

We appreciate your business, LB. It was a pleasure to be of service.

LS is a teacher by trade, but has decided to stay home to raise her family for now. She rates herself pretty highly on business software such as a word processor, etc. Her husband found our ad on the Internet.

LS rated us as “excellent” in all areas. She particularly liked the fact that we are friendly and our pickup and delivery service.

Thank you for your kind words, LS. We appreciate your business.

Today, I’d like to highlight MH and her customer testimonial. This is sort of an odd one. She’s actually married to JH, who already gave his. Because he’s working and going to school, something I can relate to, I’ve been giving them free work for most items. MH gave me her feedback after another job. So, they are 2 testimonials, right?

OK, before I confuse myself any more, here is MH’s feedback.

MH works part time cleaning houses but otherwise is a stay-at-home mom. One of the items I helped her with was securing her wireless network after getting a new laptop.

I know both MH and JH from church, so she knew of my services pretty soon after I went into business for myself.

She rated us a 5 for professional! That’s what we strive for.

She liked the fact that I was able to come over so quickly. To be fair, though, they don’t live that far away, so I would expect to be able to come over quickly as long as I wasn’t on the road.

Thank you, MH for your feedback. It’s been a pleasure to give back to the community, and I hope all your computers keep running well at least until JH graduates.

It’s been a while since we’ve done a customer testimonial.  We are still trying to work out the right questions to ask as well as come up with an automated questionnaire to give to our clients.

JH tells us:

I am currently in school so I need my computer to work right and efficiently. I have only a moderate knowledge of computers and much of what I learn is through trial and error.

I’ve known JH for some time now, and when he had a problem, I was glad to lend a helping hand.  Since he is a student and has a family, I cut him a break and offered my services to him for free.

I received help with several things: A slow operating computer, finding a driver for a scanner, help with updates, and help with assisting my parents in setting a wireless network.

I tried to help JH out on the phone for his parents’ computer, but for some reason the screens were different.  So, I asked him to come by on his way home.  It turned out that the install CD for the wireless USB adapter overrode the Windows wireless configuration.  So, I configured it to use the Windows configuration instead, and when he took it back, it worked like a charm.

I am very pleased to report that JH said “Not applicable” about what he liked least about the service.  When asked what he liked the most, he said:

Thoroughness, experience, and friendliness

When asked if he had any other comments, JH said:

John will work tirelessly until he finds a solution to your problem

JH, I am pleased to have been able to help out.  I hope your folks enjoy their wireless setup as well.  Thank you for using our service.

A new category for this blog is the customer testimonial. We are a local company, and one of our goals is to help build a sense of community. So, we will occasionally highlight a customer’s feedback.

MM had a problem with her phone and computer. She only had intermittent connectivity, and her phone had no dial tone. This is a little off the beaten track of what we normally deal with, but MM was getting nowhere with the telephone company and we thought we’d help give MM a hand.

We should give a disclaimer as well. Because of her recent employment difficulties, we did not charge MM for this service. However, we did not ask for her feedback until the work was already done. We are pleased to report that she gave us a 5 out of 5 for professionalism!

When asked what she liked most about the service, she answered:

Reliability. John said he would be there at a certain time and he was. And of course I liked that he fixed the problem!!

When asked about if there was anything else she wished to share with the company or blog readers, MM reported:

I would recommend John D’s service to anyone. I myself like to use businesses that my friends have used and recommend. It’s scary to just open a phone book and choose someone at random. John was respectful when he came in not to track anything in my house, he brought the right tools to diagnose the problem and set to work to correct it. He even cleaned up any mess he made. It was a great experience.

It was a pleasure helping you out, MM, and we wish all of our readers prosperity in the next year!